Privacy Policy
Last updated: 11 May 2026
This Privacy Policy applies to the Helpa website and the Helpa Android app.
Helpa is a platform that connects customers who need help with helpers who offer services. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and how users can request access, correction, or deletion of their information.
By using Helpa, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
When you use Helpa, we may collect the following information:
Account information:
– Username
– Name or display name
– Email address
– WhatsApp or phone number
– Password, stored securely by WordPress
– User role, such as customer or helper
Customer information:
– Help requests posted by customers
– Service type needed
– Area, city, or location details
– Budget or amount offered
– Request descriptions
– Request status and activity
Helper information:
– Helper profile details
– Service listings
– Areas served
– Preferred rates
– Availability
– Wallet balance and wallet activity
– Contact unlock activity
Wallet and transaction information:
– Wallet top-ups
– Voucher redemption records where applicable
– Contact unlock deductions
– Transaction references
– Wallet balance before and after transactions
Technical information:
– IP address
– Device and browser information
– Login and security activity
– App or website usage activity
2. How We Use Your Information
We use your information to:
– Create and manage your Helpa account
– Allow customers to post help requests
– Allow helpers to view and unlock customer requests
– Process wallet top-ups and contact unlocks
– Show notifications
– Improve safety and prevent abuse
– Prevent users from sharing contact details outside the allowed unlock process
– Provide support
– Improve the Helpa website and Android app
– Comply with legal, security, and operational requirements
3. Contact Details and Unlocking
Helpa protects customer contact details until a helper unlocks a request using their wallet.
Once a request is unlocked, the helper may see the contact details related to that request.
Users must not add phone numbers, WhatsApp numbers, email addresses, social media handles, or contact instructions inside normal text fields such as descriptions, titles, notes, or request details.
Helpa may monitor or restrict text fields to prevent users from bypassing the contact unlock process.
4. Sharing Requests
Users may share allowed requests through WhatsApp or other supported sharing methods.
Shared request pages do not display private contact details unless the viewer is authorised to see them.
Users are responsible for the information they choose to share outside the Helpa platform.
5. Payments, Wallets, and Voucher Top-ups
Helpa may record successful wallet transactions, including top-ups, voucher redemptions, and unlock deductions.
Transaction records may include:
– Transaction amount
– Transaction reference
– Wallet balance before and after the transaction
– Date and time of the transaction
– Related user account
– Related help request or unlock activity
Failed voucher or payment attempts may show a temporary message to the user but are not permanently stored unless required for security, fraud prevention, support, or technical troubleshooting.
6. How We Protect Your Information
We use reasonable technical and administrative measures to protect user information.
These may include:
– Password protection
– Role-based access
– Login checks
– Security tokens
– Restricted access to private account information
– Secure communication where possible
– Anti-abuse checks
– Monitoring of suspicious activity
No online platform can guarantee complete security, but we work to protect user information and reduce misuse.
7. When We Share Information
We do not sell user personal information.
We may share information only when necessary to:
– Provide the Helpa service
– Allow helpers to access customer contact details after a valid unlock
– Allow customers and helpers to communicate where needed
– Comply with legal obligations
– Investigate fraud, abuse, or security issues
– Work with service providers that help operate the platform
– Protect the rights, safety, and security of Helpa, users, and the public
Service providers may include website hosting providers, payment or voucher service providers, email providers, security tools, analytics tools, and technical support providers.
8. Data Retention
We keep user information for as long as necessary to provide Helpa services, maintain wallet and transaction records, prevent fraud, resolve disputes, comply with legal obligations, and support platform operations.
Some transaction, wallet, security, or audit records may be retained even after an account deletion request where required for legal, security, fraud prevention, accounting, or operational reasons.
9. Account Deletion
Users can request account deletion by visiting:
For account deletion requests, click here.
When an account deletion request is submitted, we will review and process it within a reasonable time, unless certain information must be retained for legal, security, fraud prevention, transaction record, accounting, or operational purposes.
Deleting an account may remove or disable access to the user profile, but some records may remain where required for legitimate business, security, or legal reasons.
10. Your Rights
Depending on applicable law, you may request to:
– Access your personal information
– Correct inaccurate information
– Delete your account
– Request information about how your data is used
– Contact support about privacy concerns
– Withdraw consent where applicable
To make a privacy request, contact us using the details provided in the “Contact Us” section below.
11. Children
Helpa is not intended for use by children without appropriate parental or guardian involvement.
Users should not submit information on behalf of minors unless they have the legal right or permission to do so.
12. Third-Party Links and Services
Helpa may contain links to third-party websites, services, payment providers, voucher providers, WhatsApp, or other external platforms.
We are not responsible for the privacy practices, content, or policies of third-party services. Users should review the privacy policies of those third-party services before using them.
13. Cookies and Tracking
Helpa may use cookies or similar technologies to support login sessions, security, user preferences, analytics, and website functionality.
You may be able to control cookies through your browser settings, but disabling cookies may affect how Helpa works.
14. App Permissions
The Helpa Android app may request access to certain device features only when needed for app functionality.
Depending on the features available in the app, permissions may include access to internet connection, notifications, file uploads, camera, or storage.
Permissions are used only to support the relevant app features.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new “Last updated” date.
Users are encouraged to review this page regularly to stay informed about how Helpa protects personal information.
16. Contact Us
For privacy questions, support, or account deletion requests, contact us at:
Email: support@helpa.center
Website:
https://helpa.center/contact-support/
Account deletion:
https://helpa.center/delete-account/
